Refund policy

Effective date: 14 May 2026

We want you to love your Fraalic fragrance. If something is not 
right, this is how we'll make it right.

1. Our 30-Day Satisfaction Guarantee

If you don't love your fragrance — opened or unopened — return 
it within 30 days of delivery for a full refund. No questions, 
no restocking fee. We cover return shipping anywhere in India. 
The one exception is the Discovery Set — see Section 2.

We believe fragrance is personal. You shouldn't have to commit 
to a bottle you've never smelled, and we shouldn't be paid for 
a product you don't enjoy wearing.

2. The Discovery Set

The Discovery Set is the one product our 30-day guarantee does 
not cover. Each set is chosen individually and filled by hand, 
and the vials are opened by design — so it cannot be returned 
or exchanged.

If your set arrives damaged, leaking, or containing an 
incorrect fragrance, we will replace it — see Section 6. The 
set exists so you can try before committing to a full bottle; 
every full-size fragrance remains covered by the guarantee 
above.

3. How to Start a Return

Email us at hello@fraalic.com within 30 days of receiving your 
order. Include your order number and a brief reason. We will 
respond within one business day with a prepaid return label.

You don't need to box it up perfectly — the original bottle and 
any packaging you still have is enough.

4. Refund Process

Once we receive your return, we will refund the full purchase 
amount to your original payment method within 5 business days. 
For COD orders, refunds are issued via bank transfer or UPI — 
we'll confirm details with you over email.

You'll receive an email confirmation as soon as the refund is 
processed.

5. Partially Paid Orders Refused at Delivery

Some Cash on Delivery orders are confirmed with a partial 
advance payment. If a partially paid order is refused at the 
time of delivery, or goes unclaimed and is returned to us by 
the courier, the advance amount will not be refunded — it goes 
toward the two-way shipping and handling of the parcel.

This does not affect your 30-day guarantee: accept the 
delivery, and if the fragrance isn't right for you, return it 
under Section 1 for a full refund — including the advance.

6. Damaged on Arrival

If your order arrives damaged, leaking, or with broken 
packaging, contact us at hello@fraalic.com within 7 days. 
Include a photo of the damage. A replacement will be dispatched 
the same day at no cost to you — no return shipment needed.

If a replacement isn't available, we'll issue an immediate full 
refund.

7. Gifted Orders

If you received a Fraalic fragrance as a gift, the same 30-day 
guarantee applies. Email us at hello@fraalic.com with the order 
number or recipient name and we'll handle it directly with you.

8. Repeat Returns

We trust our customers. In the rare case of repeated returns 
from a single customer (three or more within sixty days), we 
reserve the right to decline future returns or require 
prepayment on future orders.

9. Contact

For all return enquiries, email hello@fraalic.com. We aim to 
respond within one business day.